POLICIES

 

With every booking, we conduct a meet & greet with the client and the pet(s) we will have the pleasure of caring for. This is free of charge and typically lasts no longer than 30 minutes. We will discuss the specific requests for your best friend, find out about feeding and potty needs, go over all the home information (get keys/codes as needed), and talk about any special medical issues. We like to have vet name and information on file in case of any emergencies and we also like to hear about your favorite spots to walk or take your beloved pet. This is also a chance for you to get to know us and ask questions. We want to ensure you feel confident and happy about hiring us!

We send texts, a LOT of pictures to your preferred mobile number or email to let you know we've arrived, and a quick summary after we've left.

With pet sitting and overnight stays, we will send a summary of the day each evening as preferred. We are very open to communicating with you and if you need to hear from us more often, just say the word and it shall be done! 

 

Booking Requests: 

For dog walks, we require full payment due the time of walk. If you have reoccurring walks, we will request weekly payments due at the beginning of each week. 

For Pet Sitting, we require a 50% deposit to hold your time on the calendar. Your balance is due on the first day of your requested pet sitting. 

*Services booked within the week of the requested service may incur an additional fee depending upon availability. 

Payment Options: 

Venmo (user name is under Mr. Peepers' Pet Company: traceylwolf).

 

Holiday Rates:

Holiday rates will include an additional 25% charge during the weekend and week of the following holidays: 

  • Easter

  • Mother’s Day

  • Memorial Day

  • Father’s Day

  • Independence Day

  • Labor Day

  • Martin Luther King, Jr. Day

  • President’s Day

  • Juneteenth

  • Indigenous Peoples' Day/Columbus Day

  • Veterans Day

 

Holiday rates will include an additional 30% charge during the weekend and week of the following holidays: 

  • Thanksgiving Day & day after Thanksgiving

  • Christmas Eve & Christmas Day

  • New Year’s Eve & New Year’s Day

 

Cancellations:

For Dog Walks, we ask for a 48 hour advance notice otherwise you will be charged the total cost of your appointment. We work closely with our clients as best we can so please always text/call/email as soon as you know about any changes to your schedule and we will see if we can accommodate! Cancellations on our part will be due to inclement weather and you will not be held responsible for payment.

For all Pet Sitting, we require a 15 day notice. Due to the nature of pet sitting, we often must decline other pet sitting requests as we cannot be in two places at once. 15 days' notice might give us the opportunity to refill that timeslot. With this cancellation, you will not receive your 50% deposit, but will not be charged the remaining balance. Any cancellations that are 15 days and less, we will keep your 50% deposit and invoice for the remaining 50%. We hope you do understand that we tend to book our pet sitting appointments well in advance and therefore, under 15 days' notice will most certainly not allow us to refill that calendar time, which means we could not likely do any business on those days we set aside for you. We do our best to accommodate all of our clients and therefore ask that you always text/call/email as soon as you know about any changes to your schedule.

We do not give credits for flight cancellations or a reschedule your return date. We have set aside your dates and declined other clients to accommodate the services you have requested. We will consider credits or refunds depending on urgent and emergency situations. 

Payment Options:

Current payment options: Venmo (user name is under Mr. Peepers' Pet Company: traceylwolf). 

What We Do Not Do:

We do not harvest your garden or replant your flowers especially if your dog(s) tear them up. We do not clean your house or do laundry upon arrival. We do not do drop-ins and show up for pet sitting at an exact time as there are too many uncertainties, however, we will do our best to be to your home within a few hours of your departure. We no longer service large aquariums or reptiles. We do not run errands for you while you are away (ex: dropping off clothes to someone or stopping at your mechanic to pick up tools). We do not watch your children or drive anyone around. We do not stay in homes wherein we are unable to shower, prepare food, or sleep in a bed comfortably - these instances would be better suited for drop-ins. If you're uncertain whether we can assist you with some extras, please don't hesitate to ask!

To schedule a meet & greet or to schedule with Mr. Peepers' Pet Company, please email mrpeeperspetcompany@gmail.com, or call/text (404) 556-4221.